Terms and Conditions
Welcome to Purevy. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Orders
All orders are subject to availability and confirmation. We reserve the right to cancel or refuse orders in cases of pricing errors, suspected fraud, or unavailable items.
Pricing & Payments
All prices are displayed in EUR (€). Payments are processed securely through trusted payment providers.
Shipping
Delivery times are estimated and may vary depending on location, shipping carrier delays, holidays, or customs processing. Purevy is not responsible for delays outside of our control.
Returns & Refunds
Please refer to our Return Policy for full details regarding returns, exchanges, and refunds.
Product Information
We strive to display products as accurately as possible. However, colors and product appearance may vary slightly depending on lighting and screen settings.
Intellectual Property
All content on this website, including logos, product imagery, branding, text, and design, belongs to Purevy and may not be copied or used without permission.
Contact
For questions regarding these Terms & Conditions, please contact us at support@purevy.store.
Return & Refund Policy
At Purevy, we want you to love your order. If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must:
- Be unused, unworn and in original condition
- Have all original tags and packaging
- Not show signs of wear, washing or damage
For hygiene reasons, swimwear and bikini bottoms must be returned unused and with hygiene protection intact.
Non-returnable items
We cannot accept returns for:
- Worn or washed swimwear
- Damaged items caused by misuse
- Sale or clearance items (if applicable)
- Gift cards
Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Refunds
Once your return has been received and inspected, we will notify you of the approval status of your refund.
Approved refunds are processed back to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect.
Order cancellations
Orders may be cancelled within 12 hours of purchase. After processing begins, cancellations may no longer be possible.
Contact us
For questions regarding returns or refunds, please contact us via our contact page.