FAQ

How long does shipping take?


Most orders arrive within 5–16 business days depending on your location and shipping carrier.

How long does order processing take?


Orders are typically processed within 1–3 business days after payment confirmation.

Can I track my order?


Yes. Once your order ships, you will receive a tracking number by email so you can follow your package.

Do you ship internationally?


Yes, Purevy ships to multiple countries worldwide. Shipping availability will appear at checkout.

Can I return my order?


Yes. Eligible items may be returned according to our Return Policy. Please review our returns page for full details.

Do you offer free shipping?

Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.

What if I entered the wrong shipping address?


Please contact us immediately. We can only update your shipping address before the order is processed.

How do I find my size?


We recommend checking the size guide on each product page before placing an order. Please note that sizing may vary depending on the item, and some products may have different size charts. If you are between sizes, we generally recommend choosing one size up for a more relaxed fit.